DLAF Privacy Policy

About This Policy

Revised Date (2/1/2024)
This page is updated periodically.

We do not sell or share information about the individuals who use DLAF / DLA or the people they serve.

This Privacy Policy describes how DLAF / DLA collects and uses personal data about you through the use of our websites and supporting infrastructure that provide you access to our services, and through email, text, and other electronic communications between you and DLAF / DLA.

This Policy Applies to the Information We Collect

  • in email, text, and any other electronic messages between you and our support team
  • through mobile and desktop applications, including browsers, browser extensions, add-ons you use, such as add-ons to integrate Gmail or Outlook with DLAF / DLA.
  • when you enter data about yourself, such as when you apply for services through our online intake site which is part of the purpose of a case management system.

How We Protect Your Privacy

We use security measures to protect against the loss, misuse, and alteration of data used by our system.

What Information Do We Collect?

Information you give us

We collect personal information from you when you express interest in receiving communications or services from us. Typically, this will include your name and contact information (such as email address or phone number).

Information we obtain automatically

We collect some information automatically when you call us or visit our website. When you visit our website, we receive information such as the type of device you used to visit the website, the internet browser you used, the date and time of your visit, your IP address, and what pages you visited. Some of that information is stored using a technology called “cookies.”

Why We Collect Information

DLAF / DLA uses the information we collect to communicate with you, see how our content is being accessed, provide legal services, comply with legal obligations or funder requirements, and learn how we can improve. We never sell your information.

What do we use your information for?

  • To improve our services.
  • To improve customer service. Your information helps us to respond to your client service and support needs more effectively.

Collection of Information

Web Server Activity Logs

Like most web servers, our servers collect and store all of the information that your web browser sends when it requests a web page. For each Web document you access (or attempt to access) we record, at a minimum, the following information:

  • Your host computer’s numerical IP address
  • The date and time you accessed our site
  • The document you requested from our site
  • The number of characters sent to your computer
  • HTTP status code. E.g., 404 Requested Page Not Found
  • The information your web browser software sends as its so-called “User Agent,” which typically identifies the web browser software and may also indicate the operating system and type of CPU used in your personal computer.

When you voluntarily provide us with personal information by filling out an online form, we use that information only for the purposes indicated on the form. For example, if you give us your name and mailing address to request information, we will use that data for that purpose. We may forward the information collected to whichever DLAF / DLA personnel can respond most effectively. If you provided the information to us in error, you may request its removal at any time.

Retention of Collected Information


Some web sites may save a “cookie” on your computer’s hard disk to provide a temporary history of actions taken. We do not retain any record of “cookies” beyond what is needed to provide you with the web pages you request.

Web server activity logs

These logs are retained for an indefinite period of time, for the purpose of monitoring the performance of the web server software.


Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The email itself may be retained in an archival form for reference purposes.

Online Forms

Information collected via online forms may be maintained at our discretion for an indefinite period of time.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your device through your Web browser (if you allow) that enable the sites or service providers systems to recognize your browser and capture and remember certain information.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personal information except in accordance with this policy.

Your Consent

By using our sites, you consent to our privacy policy. If you do not consent to the collection and processing of the information required to be processed, we are unable to provide you with our service.

Our Legal Obligations

Except as listed above, DLAF / DLA will not share your information without your consent or unless required by law. Applicant information and client files will be retained at least 5 years after conclusion of services to comply with court rules and DLAF / DLA policies.

Text Messages (SMS/MMS)

Opting In

We will only send text messages to you if you have provided us with a mobile phone number, indicated that it is safe to text you, and given us verbal permission to text you. The types of things that we might text you include the status of your application for legal services, referral information, appointment reminders, or updates regarding the legal services you are receiving from us.

By agreeing to receive text messages, you acknowledge that standard text messaging rates from your wireless carrier may apply. Any costs related to receiving a text message are the responsibility of the individual receiving the messages. Check with your mobile phone provider for details on receiving text messages.

Opting Out

You can opt out of receiving Text Messages (SMS/MMS) from DLAF / DLA by calling our main office at 305-579-5733 and speaking to your case contact or by contacting it@dadelegalaid.org.

Email Messages

An email address is not required to receive services from DLAF / DLA. If you choose to provide us with your email address, we may use it to provide you with individual updates about the services you are receiving, or to share general communications about DLAF / DLA.

You can opt out of receiving general communications about DLAF / DLA by calling our main office at 305-579-5733 and speaking to your case contact or by contacting it@dadelegalaid.org.

Links to Other Sites

We may provide links to third-party websites on our website. We are not responsible for the content or information collection practices of those sites. The privacy policies of third-party sites may differ from our policy. Please read the privacy policy for any third-party site before you provide any personal information.

Changes to Our Privacy Policy

This policy may be updated periodically. All updates will be shared on our website and the date of our most recent update will be reflected in the policy.

Questions and Inquiries

If there are any questions regarding this privacy policy, you may contact us using: